Privacy Policy

Marielis Health & Wellness, LLC

Effective Date: January 31, 2026

Marielis Health & Wellness, LLC (“Marielis Health & Wellness,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our telehealth medical practice, website, and related services.

Marielis Health & Wellness is a cash-pay, telehealth medical practice currently serving patients in Kentucky, with plans to expand to Florida, Washington, and Connecticut. We operate as a HIPAA-covered entity.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

Name
Date of birth
Address
Email address
Phone number
Payment-related information (processed by third-party vendors)

B. Protected Health Information (PHI)

Medical history
Symptoms and diagnoses
Treatment plans
Lab results
Medication and prescription information
Telehealth visit documentation

All medical information is handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

C. Technical & Website Information

IP address
Browser type and device information
Scheduling and appointment data

Our website includes third-party scheduling software. We may also use cookies or analytics tools in the future, but we do not intentionally collect tracking data for advertising purposes at this time.

2. How We Use Your Information

We use your information to:

Provide telehealth medical services
Diagnose and treat medical conditions
Manage appointments and scheduling
Communicate with you regarding care
Process payments
Meet legal and regulatory obligations

We do not sell or rent your personal or medical information.

3. HIPAA Notice of Privacy Practices

As a medical practice, we comply with HIPAA and maintain safeguards to protect your Protected Health Information (PHI).

We may use or disclose PHI for:

Treatment
Payment
Healthcare operations
Legal or regulatory requirements

You have the right to:

Access your medical records
Request corrections to your records
Request restrictions on certain uses or disclosures
Receive an accounting of disclosures
File a complaint without retaliation

4. Electronic Health Records & Third Parties

We use OptiMantra as our electronic medical record (EMR) system.

We may share necessary information with trusted third parties, including:

Third-party laboratories for diagnostic testing
Compounding pharmacies for medications, peptides, and weight management therapies
E-prescribing systems
Payment processors (such as PayPal)

All third parties are required to comply with applicable privacy and security standards.

5. Communications (Email, SMS, Phone)

We may communicate with you via:

Email
Phone calls
Text messages (SMS)
Secure patient portals

SMS messages are primarily used for appointment reminders, care coordination, and patient communication.
SMS consent is not shared with third parties.

Marketing communications, if ever introduced, will be limited and optional.

6. Payments & Financial Information

We use third-party payment processors such as PayPal to process payments.
We do not store or maintain your credit card or banking information on our servers.

Additional payment platforms may be added in the future.

7. Cookies & Analytics

At this time, we do not actively use cookies, Google Analytics, or Meta/Facebook tracking for advertising purposes.
If tracking technologies are added in the future, this policy will be updated accordingly.

8. Telehealth Services

All services are provided via telehealth. By using our services, you acknowledge:

Telehealth has limitations compared to in-person care
Technology issues may occasionally occur
You are responsible for being physically located in a state where we are licensed at the time of service

9. Future Services

This Privacy Policy applies to current and future services, including but not limited to:

Sick visits
Weight management
Peptide therapies
Functional medicine services

No new service will reduce your privacy rights.

10. Data Security

We use administrative, technical, and physical safeguards to protect your information.
While no system is 100% secure, we take reasonable steps to prevent unauthorized access or disclosure.

11. Your Privacy Rights & Requests

You may submit privacy-related requests or concerns by email:

Privacy Contact:
contact@marielishealthandwellness.com

We will respond within a reasonable timeframe in accordance with applicable laws.

12. Practice Location & Contact Information

Marielis Health & Wellness, LLC
2094 S. Live Oak Dr., Suite 1021
Moncks Corner, SC 29461

Services are provided via telehealth.

13. Governing Law

This Privacy Policy is governed by the laws of the Commonwealth of Kentucky, without regard to conflict of law principles.